Options to Pay Your Bill
Billing Support Helpline
8 a.m. to 5 p.m. Monday through Friday at 1-800-383-9993
You have several convenient options for paying your monthly bill. We make it easy for you.
New! E-Bill Express Online Payment Portal
Completely new online payment portal called E-Bill Express that offers a convenient way to review your Brookdale account on demand within a user-friendly payment portal.
- You’ll be able to conveniently obtain account balances
- It includes the flexibility of having several payment options.
- Schedule your payment to occur automatically.
- Email notifications confirm your payments.
- Paperless invoicing now available!
If you are a new user, you’ll need to verify and create your account. If you already have an account, just sign in with your created Login ID and Password.
NOTE: Customers with legacy Brookdale eBill accounts will need to create a new account. Please see below for more details.
Portal for residents of communities in the following states, please click here:
- New York
Portal for residents in states other than those listed above, please click here.
*This option is currently not available for Skilled Nursing residents.
Payment via Phone
We also offer an easy way to pay by check over the phone. You can simply call 1-800-383-9993 Monday through Friday between 8 AM and 5 PM CST, except during holidays, and make a payment. The amount is drawn directly from the checking or savings account that you specify.
You’ll no longer have to worry about writing, mailing or delivering a check when you choose automatic withdrawal. Auto withdrawal helps ensure you'll never miss a payment. It's simple to set up, and just requires an application and voided check.
How to Enroll in Automatic Withdrawal
- Download the Authorization Agreement for Electronic Fund Transfers form included below.
- Complete the form based on the instructions and attach a voided check where indicated.
- Return the completed form to your community’s Business Office. If you need the address for your community, you can search for your community here.